In our latest white paper, “Understanding Critical-to-Quality (CTQ) Flowdown,” we dive into one such method. As a way of managing the relationships between your requirements, product quality, and the VOC, CTQ Flowdown is a powerful process your team can easily implement into your product development process (PDP).
Benefits of CTQ CTQ helps to identify solitary needs of the individual client and recognize measurable performance requirements needed for specific client’s satisfaction. CTQ highlights any weak areas in an organization where performance is below standard and helps in root cause analysis. CTQ helps in quality improvement of a product or service.Critical to Quality (CTQ) Trees help you translate broad customer needs into specific, actionable, measurable performance requirements. You can then use these requirements to deliver high quality products and services. CTQ Trees were originally developed as part of the Six Sigma methodology.Typically, a CTQ must be interpreted from a qualitative customer statement to an actionable, quantitative business specification. Establishing CTQs is vital for a company to meet customer needs and keep up with the competition.
CTQ Flowdown: CTQ Flowdown is a method of converting the Voice of the Customer into specific features (an alternative to Quality Function Deployment (QFD)). It involves creating a tree map with the root being the Voice of the Customer and the branches leading to specific features.
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Resource: Critical Requirements CTQ (Critical to Quality) COQ (Cost of Quality) CTD (Critical to Delivery)) CTP (Critical to Process) CTQ Flow Down Critical Requirements There are other types of critical requirements for Six Sigma projects, called CTX (Critical to X) requirements, here is a list. Critical to X can be of different type which fit your need.
Defining CTQ Trees. The project benefits team will define the Critical-To-Quality (CTQ) variables, common to Six Sigma methodology, that will be used to extract the key quantifiable measurements. The CTQ variables are important in aligning improvement efforts with expectations of final results.